Softility wins ScienceLogic Innovators Award for AIOps solution for world's top 10 city agency
Softility has won the ScienceLogic Innovators Award 2024 in the Automation & Efficiency Innovators category — recognized for "exceptional creative and breakthrough thinking" in delivering automation solutions that drove customer success for one of the world's largest US city agencies.
Automated incident response and remediation saved the city agency over 200,000 hours, freeing engineers to focus on strategic work instead of operational toil.
The solution automated network monitoring across thousands of administrative and operational interfaces, reducing incident ticket volume and streamlining operations.
Improved response and resolution times, reduced user downtime, and better resource management set a new benchmark for operational excellence.
More about the Award
ScienceLogic’s Innovators Awards celebrate transformative IT achievements built on its SL1 platform, spotlighting organizations leading in automation and digital transformation. The award was presented at ScienceLogic’s PowerHour on November 20th, where the Softility team shared how innovation at this scale drives lasting customer impact.
The award reflects a broader pattern: two decades of turning operational complexity into measurable outcomes for the enterprises that can least afford downtime.
Highlights
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ScienceLogic recognized Softility's AIOps team for "exceptional creative and breakthrough thinking" in solving one of its largest customers' most complex operational challenges.
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"This has been a tremendous display of team effort across technologies and functions. Together we are stronger, better, and impactful." — Sridhar Bathula, Director, Technology and Sales Engineering, Softility
Hours Saved
Reduced
Incident Volume
Faster
Response & Resolution
Automation
Improved network monitoring at scale
Efficiency
Streamlined ticketing and operations
Impact
Freed engineers for strategic work
About
Softility
We are technologists who understand business, not just the tech stack, with proven solutions that help large enterprises cut complexity, improve reliability, reduce opex, and free teams from toiling with manual, repetitive, expensive workflows to instead focus on innovating for what’s next. That’s real partnership. Softility is the preferred partner of the world’s largest organizations, including Fortune 500 companies, for AI Transformation, helping enterprises modernize, operate, and continuously improve mission-critical technology environments.
About
Our Capabilities
Our technology solutions across Observability, Autonomous Operations, Application Modernization, and Agentic Workflows meet you wherever you are in your transformation journey. Full-stack visibility feeds faster operations. Modern infrastructure strengthens every workload. Governed agents turn insight into action, not just recommendations left for a human to execute alone. Together, these four pillars work as one connected system, creating real value and measurable returns on every technology investment you make.
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