World's top-10 metro city cuts 70% annual opex with Softility-architected solution in a hybrid-cloud environment
Reduction in Annual Operations Costs
0
%
Monitoring Tools Consolidated into One Platform
0
Improvement in Mean Time to Resolution
0
%
Unified
Visibility Across AWS, Azure & GCP
Real-time
Deep AIOps-Driven Monitoring View
Enhanced
Security, Agility & Adaptability
The IT department of one of the world's top 10 cities responsible for core infrastructure serving residents, businesses, and city agencies shifted to a hybrid-cloud footprint but was still running on legacy, data-center-era monitoring tools. Softility replaced 13 siloed monitoring tools with one unified AIOps platform, cutting annual operations costs by 70% and improving MTTR by 45%.
Challenge
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Legacy monitoring tools were built for data centers and couldn't meet the demands of a new hybrid-cloud architecture.
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Numerous siloed, point tools gave only partial visibility, driving high operational costs and longer resolution times.
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No monitoring existed for cloud, containers, or PaaS — leaving the environment far from next-gen-ready.
Solution
Softility conducted detailed workshops and analysis sessions to design a phased roadmap from legacy, siloed monitoring to a unified, AI/ML-driven AIOps platform. We helped end users transition to the new platform while sunsetting older tools, giving operations teams one go-to solution for monitoring and event management across all infrastructure, applications, and services in the hybrid-cloud estate.
Benefits:
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70% reduction in annual monitoring operations costs, with 13 tools consolidated into one platform.
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45% improvement in mean time to resolution, with unified visibility across AWS, Azure, and GCP.
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Greater security, agility, and adaptability across the city's entire tech estate.
About Softility's
Public Services Solutions
Softility has helped some of the world’s largest city governments modernize IT operations at true civic scale, consolidating 13 monitoring tools into a single AI-driven platform and cutting IT OpEx by 70% for a top-10 global city. Mission-critical, federal-compliant solutions engineered for public agencies serving millions of residents daily, where downtime isn’t an inconvenience; it’s a failure of public trust that cannot be tolerated.
About Softility's
Observability Solutions
Most enterprises already have the data they need. The real gap is turning it into a decision fast enough to matter. Softility unifies Logging, Monitoring, AI-SRE, and Open-Source Observability into one correlated intelligence layer spanning your entire technology stack. The result: faster root-cause detection, meaningfully reduced alert fatigue, and telemetry that speaks business impact in plain terms, not just raw system state buried in a dashboard nobody reads.
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